How Contactless Visits Benefit Your Operations

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Many processes need to be accounted for in a fully contactless setup. However, these may be unique to your operation and may also be unique depending on what type of load or what personnel are driving the assets. The most common process that should be covered include:

Gate Check-In and Yard Access Most operations require a driver to check in when arriving at the property. However, if it’s your own driver with a dedicated or company-owned asset, the check-in process might be more limited. In any case, the operation should know the asset has arrived. The arrival process can be performed on a stand-alone Kiosk, on a personal device, via text messaging, or this could be on a computer screen hanging on a wall for example.

Directing Drivers to Dock Doors or Yard Locations Once the gate check-in process is complete, the drivers should be instructed on where to drop the unit, or what door they should proceed to. The system should have real-time information on the best parking or dock location that is relayed to the driver to complete.

Transfer of Paperwork Paperwork, BOL’s, Invoices, packing slips, etc. ,must be signed off on for the transfer of ownership of the load. In a contactless environment, the documents should be viewable by the driver and the ability to capture the signature of the driver via a device is necessary.

The Check-Out Process Once the load is dropped, unloaded, or the shipment is loaded and ready to go, the driver should be notified that they can leave. In a contactless approach, this may be done on their personal device, via text or phone call, alerting them that the load is ready, and recommends for them to proceed to a gate. If at a secured gate, there may be a code input device or screen, a Kiosk, or other methods to trigger the gate to allow for departure.

The benefits of contactless visits are significant and may drive organizations to explore options to get the infrastructure, processes, and tools in place to achieve it. Benefits include:

• Health and Safety: Contactless visits can help keep your staff healthy and safe. Reducing contact with your employees by hundreds of visitors a day may cut down on common colds all the way to more serious conditions.
• Process Efficiency: Typically, contactless visits require some level of planning on the arrival side. Knowing the plan of what will arrive for pick-up or delivery will help any operation become more efficient and streamlined. It may also reduce some head count at your operation.
• Shipper of Choice and Driver Satisfaction: Processing all visits and quickly turning around drivers at your operation will help you become a shipper of choice and offer a better experience for the drivers who visit your site. If you can provide easy and seamless contactless visits, while handling all exceptions that may arise, your operation can run smoothly.
• Customer satisfaction: Whether your customers are internal to your company or outside parties, they will benefit when your operation is running on time and well. If contactless visits are achieved at your site, benefits to the whole supply chain can be realized.

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